Post written by Julia Warmer, Digital Media Specialist at Stockman Bank of Montana
In the inner chamber of Stockman Bank, there’s a group of people whose main responsibility is to answer questions from employees who need technical help and direction related to both software programs and hardware issues.
The group, better known as The Help Desk, answers questions which range from the mundane, “How do I retrieve a deleted email?” to “Help! My computer smells like it’s burning.”
The Help Desk crew can best be described as supportive, calm (usually much more than the callers), and they possess a magical way of sorting through the confusion of day-to-day technology questions and blunders. Read more