Post written by Renee Halseth, Chief Fraud Risk Manager
“I’m sorry. This card is declined.”
That’s never something you want to hear, especially when you know there’s a healthy balance in your checking account.
But it happened to me. I was a bit nervous and upset. I looked at the waitress and said, “Umm, okay. Can you try running the card again?”
Almost as soon as the words left her mouth saying “declined” a second time, I saw my cell phone flash with an 800 number. I answered the phone only to hear, “This is Stockman Bank’s Visa fraud protection service.”
Within minutes, I discovered my debit card number had been stolen and fraudulent charges amounting to $150 had accumulated. I needed to shut down my card and have a new card issued. I called my local Stockman Bank and they told me that it was very likely someone, somehow was able to get my card number and counterfeit the card to make fraudulent purchases. Read more